Delivery charges for orders from the Online Shop?
All orders carry delivery charges. This a dynamic charge which will vary depending on the quantity you are ordering and your geographical location.
How long will delivery take?
The time frame for delivery will depend on when the order was placed and the geographical location to where we’ll be delivering the products. It can take from 3-5 days if the order is being shipped within United States and 5-8 days for international customers.
What exactly happens after ordering?
After ordering, please be patient to hear from our customer service to direct you on how to make payment for your order. You can always contact our live support for assistance as well.
Do I receive an invoice for my order?
Yes
How will my order be packaged?
We ship out all orders discretely so there is no indication of what is inside.
Our products are packaged in smell-proof bags for extra security and privacy and vacuum sealed.
How long does delivery take after my order has shipped?
Once your order has shipped, it will take up to *3 business days to receive your order
* Please note that, delays may happen that is far beyond our control that will delay your delivery
When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to
How long until my order is shipped?
Place your order before 9 AM PST and we will ship your order same day!
* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day
The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed .
Post operates Monday to Saturday , so we do not ship packages out on the Sunday . Feel free to make an order and pay as we will still be processing orders through the weekend.
How do I edit or cancel my order?
Editing My Order
Once orders are placed, you are unable to edit orders yourselves. If you wish to add to change some items, you will need to create a new order and request the old order to be cancelled.
Alternatively, your old order will cancel itself after 72 hours.
Cancelling My Order
If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 72 hours.
PAYMENT INFORMATION
When is the order payment is taken of my bank account?
Payment is taken out of your bank account after we confirm the payment.
What should I do if I receive a damaged or wrong product?
Please contact our live support for assistance or reach us through our email address for further assistance.
Can I change or cancel my order?
You can cancel your order if it hasn’t shipped yet. If order has been shipped, sorry you can’t cancel it.
What is “package tracking“ in my orders?
package tracking helps you to track the progress of your order.
What happens if I don’t receive my package?
If you don’t receive your package within 48 hours after the expected arrival date, please don’t hesitate to contact us
We will not be held liable lost orders due to:
mistakes by the postal office
wrong address/unit # given by customer
sized at postal facility
stolen packages after delivery
Where is my tracking number?
You can find your tracking number within the email that is sent to you after completing your order.
If you’re unable to find your tracking number, please contact support
Do you guys have a physical location?
We do not have a storefront location as we are purely an e-commerce site.
Placing your first order
Once approved, you are ready to place your first order!
All new accounts will have a bonus credit of $10 worth of points that you can use towards your purchase
Please Note:
Your order must be a minimum of 10 cartridges after discounts/points in order to proceed. In order to qualify for free shipping, your order must be $1000 after discounts/points. If this minimum is not met, a shipping fee will be applied based on flats rate shipping. If you have any questions please contact
Here is a step-by-step guide in placing your order with Lost Mary Vape :
1.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.
2.) At the “View Cart” page; you can edit your order and view shipping costs.
3.) When you “Checkout” the order, you will receive an email with the payment instructions.
Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin
- Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.